F.A.Q’s
Shipping Information
What shipping methods are available? HealthRAD Online can deliver or courier the products to you. The User will also have the option to collect the products at HealthRad’s head office.
Do you ship internationally?
Our Namibian clients can contact our HealthRad’s head office
How long will it take to get my product?
It depends on what products you ordered. Please see product description or contact HealthRAD Online
What shipping methods Are Available?
Delivery within greater Pretoria area or courier. Should there be installation requirements, costs will be discussed.
What is Payfast?
PayFast enables South African businesses of all sizes to accept payments online. Payfast enables easy, secure and instant transfer of money from online buyers to sellers. When a buyer clicks to pay, they get to choose their preferred payment method and securely completes the transaction on PayFast’s servers. Customers automatically redirected to the PayFast page: Here you can click on the different icons to make payments via: VISA (cheque or debit) card Instant EFT Master card Zapper. These are independent payment methods and not via HealthRAD Online. You will be directed to the PayFast page.
EFT OPTION:
Registered clients may pay with Electronic Fund Transfer (EFT) into HealthRAD’s bank account. Please contact us for our bank details or view them here: Banking Details. Customer reference: Please indicate clearly on the payment or the EFT your Order No. or Invoice No. Proof of Payment: Customers are requested to either email with reference number and their own details clearly stated to to us at: accounts@healthradonline.com
How do I place an Order?
You can browse the products and add them to your cart by clicking on the ADD TO CART button.
Do I need an account to place an order?
Only HealtRAD Online clients that are registered can place an order
Who should I to contact if I have any queries?
E-mail us: admin@healthradonline.com
How can I cancel or change my order?
Should you wish to cancel or amend an order kindly contact HealthRad with your order number. A 5% cancellation fee will be applied. This fee will be deducted from the total amount paid, and the remaining balance will be refunded to the user’s account via EFT.
Alternatively, you can email us at orders@healthradonline.com.
What about delivery costs?
No delivery costs for HealthRad clients who have a maintenance contract.
Reference for proof of payment?
E-mail proof of payment including the order number to accounts@healthradonline.com
Privacy Policy
All transactions and information shared on this website are treated as strictly confidential. Any personal data collected will be used solely for purposes related to this website and will not be shared, sold, or used for any unrelated activities.
This Privacy Policy applies to all web pages referenced in the Terms and Conditions of Use for this website and its related services. Information collected through online forms is used only to personally identify and provide service to users who subscribe to or interact with our offerings.
By using this website, you acknowledge and accept the terms of our Privacy Policy and Terms and Conditions of Use.